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FAQ

Here you will find answers to the most important questions about our AI software. Whether you want to learn more about how it works, its application areas, or security measures – we have the information you are looking for. If your question is not answered here, please do not hesitate to contact us directly.

Frequently asked questions

What is Artificial Intelligence (AI) and what is the AVA Co-Pilot?

Artificial Intelligence (AI) is a technology that enables computers and machines to mimic human intelligence. This means that AI systems can learn, understand, solve problems, make decisions, and be creative. They can learn from experiences and respond flexibly to new situations, similar to humans.

Avantgarde Copilot is an advanced AI solution specifically developed for the German SME sector. This AI is GDPR-compliant and can be seamlessly integrated into ERP systems. It allows real-time access to data and offers functions for reading and analyzing this data. Additionally, the Avantgarde Copilot supports active, process-driven work, such as automated order creation and similar tasks.

The Avantgarde Copilot can be operated within the ERP solution, regardless of the specific ERP solution, whether it is a certified Sage 100 solution, Sage HR, or another product. There are also options to operate the Copilot separately as a module, including as a Windows client or on an iOS app.

The Avantgarde Copilot is an advanced AI solution that helps companies automate their processes and increase efficiency. Here is a simple explanation of how it works:

  • Dedicated Instance for Each Customer: Each customer gets their own separate version of the Copilot. This means that the data and settings of each customer are secure and individualized.

  • Protected Authorization Structure: The Copilot is protected by a special authorization structure. This ensures that only authorized persons have access to certain functions and data.

  • Server Component: A special server component is set up to enable access to the database. This component ensures that the Copilot can read and analyze the necessary data.

  • Application Server for Active Processes: For tasks such as customer creation or document generation, an additional component is set up on an application server. This component allows the Copilot to actively intervene in business processes and automate them.

  • User Login: Each user logs into the AI individually with their email address. This means that each employee has their own access and can interact with the Copilot individually.

  • Management by Company Administrator: An administrator in the company manages the employees and their permissions. They ensure that each user can only access the functions and data relevant to their role.

  • Control by Permissions: Each user can control the Copilot according to their permissions. This means that the AI only performs tasks that the user is allowed to carry out based on their role and permissions.

  • Automatic Mode: When the Copilot runs in automatic mode, regular tasks can be transferred to it. This means that the Copilot performs certain tasks automatically and regularly without user intervention.

These features make the Avantgarde Copilot a powerful tool for companies to optimize their processes and increase efficiency.

The Avantgarde Copilot offers a variety of applications that help companies optimize their processes and increase efficiency. Here are some of the key application areas:

  • Document Extraction:

    • Reading, Understanding, and Evaluating Documents: The Copilot can analyze documents and extract relevant information.
    • Follow-up Processes for Documents: Based on the extracted information, the Copilot can generate orders, correct order confirmations, and adjust delivery times, quantities, and prices.

  • Order Creation and Dispatch:

    • The Copilot can automatically create orders and send them to the appropriate recipients, significantly simplifying the order management process.

  • Processes in Trade, Production, and Service Companies:

    • The Copilot can fully realize processes in the value chain area. This includes all steps from production to trade to services.

  • Analysis and Evaluation Tool:

    • The Copilot can be used as a powerful tool for data analysis and evaluation. A complete list of current functions can be found above in the navigator.

  • Continuous Development:

    • The Avantgarde Copilot evolves daily, ensuring that new functions can be provided in the future. This ensures that the Copilot remains up-to-date with the latest technology and meets changing requirements.

 

These diverse application areas make the Avantgarde Copilot an indispensable tool for companies looking to automate their processes and increase efficiency.

The Avantgarde Copilot is designed to meet the highest security standards. Here are the key aspects that ensure the security of our Copilot:

  • Highly Secure: The Copilot relies on established technologies that have proven themselves in practice and offer the highest security standards.

  • Custom Authorization Concept: Each user has individual permissions, ensuring that only authorized persons have access to certain functions and data.

  • Dedicated Protected Area for Each Company: Each company has its own protected area, further secured by separate areas and encapsulation.

  • Servers in the EU: Our servers are located in the cloud within the EU, complying with the strict data protection regulations of the EU.

  • ISO 27001 Certified Data Centers: The data centers where our servers are operated are ISO 27001 certified. This certification guarantees the highest security standards and regular audits.

  • Trained Staff: Our employees are thoroughly trained in handling sensitive data and security protocols.

  • Certificates Available: We have all the necessary certificates that confirm the security and reliability of our systems.

  • Encrypted Passwords: Passwords are encrypted and not stored with us. This ensures that even in the event of a data breach, no passwords can be compromised.

These measures make the Avantgarde Copilot an extremely secure solution for companies looking to automate their processes while maintaining the highest security standards.

The Avantgarde Copilot is designed to work efficiently and securely with your company’s data. Here is the key information about data usage and the required data:

  • User Data:

    • Email Addresses: Each user logs in with their email address. This is used to manage individual access and permissions.

  • Company Data:

    • Company Information: Basic data such as company name, address, and contact information are necessary to configure and operate the Copilot correctly.

  • Process Data:

    • Document Data: The Copilot needs access to documents to read, understand, and evaluate them. This includes orders, order confirmations, delivery times, quantities, and prices.
    • Order Data: Data on orders, such as customer information and product details, are required to automate order creation and dispatch.

  • ERP Data:

    • Real-time Data: The Copilot accesses real-time data from your ERP system to efficiently control and analyze processes.

  • Analysis and Evaluation Data:

    • Process Data: Data from trade, production, and service processes are used to optimize the value chain and conduct comprehensive analyses.

  • Security Data:

    • Encrypted Passwords: Passwords are encrypted and not stored with us to ensure the highest security.

 

These data are necessary for the Avantgarde Copilot to perform its functions optimally and for your company to benefit from the advantages of automation and increased efficiency.

Our AI software is carefully and strategically trained to ensure maximum efficiency and accuracy. Here are the key points explaining how we train our AI software:

  • No Own Training of an LLM:

    • We consciously choose not to train our own Large Language Model (LLM). Instead, we leave this to the professionals, i.e., companies that specialize in and are very experienced in this area.

  • Adaptation and Extension of Existing Models:

    • We adapt existing language models (LMs) and extend them with specific ERP and business functions. This ensures that our AI software is optimally tailored to the needs of companies.

  • No Automated Training with Company Data:

    • Our software is not automatically trained with company data. This protects our customers’ sensitive data and ensures the highest security.

  • General Training for New Functions:

    • New functions are rolled out through general training. This means that the AI is continuously improved and expanded without using specific company data.

  • Specific Projects and Independent Systems:

    • For specific projects, there are independent, trained systems that are separate from each other. This enables customized solutions for individual requirements.

  • Updates and Beta Phase:

    • We ensure that our models are regularly updated. Additionally, we have a beta phase in which new models are tested and reviewed to benefit from the evolution of language models.

 

This approach ensures that our AI software is always up-to-date and meets the highest security and quality standards.

The Avantgarde Copilot offers a variety of advantages that help companies increase efficiency and reduce costs. Here are the key benefits at a glance:

  • Cost Efficiency:

    • By automating processes, companies can save significant costs. The Copilot takes over repetitive tasks, reducing the need for personnel for these activities and lowering operating costs.

  • Error Reduction:

    • Automated processes are less prone to human error. The Copilot ensures precise and consistent execution of tasks, significantly reducing error rates and improving work quality.

  • Employee Qualification:

    • The Copilot relieves employees from monotonous tasks, allowing them to focus on more demanding and strategically important activities. This promotes employee qualification and development.

  • Process Automation:

    • The Copilot can automate numerous business processes, such as order creation, reading and understanding documents, and generating orders and order confirmations. This saves time and increases efficiency.

  • Saving Money:

    • By combining cost efficiency, error reduction, and process automation, companies can achieve significant savings. The Copilot helps to optimize resources and avoid unnecessary expenses.

  • Real-time Data Access:

    • The Copilot enables real-time access to data, improving decision-making and allowing quick responses to changes in the business environment.

  • Security and Data Protection:

    • The Copilot is GDPR-compliant and uses ISO 27001 certified data centers. Passwords are encrypted and not stored, ensuring the highest security and data protection.

  • Flexibility and Adaptability:

    • The Copilot can be operated both within ERP solutions and as a separate module, including as a Windows client or on an iOS app. This offers companies maximum flexibility in implementation.

 

These measurable advantages make the Avantgarde Copilot an indispensable tool for companies looking to automate their processes and increase efficiency.

Compliance with GDPR is ensured through the following measures:

  • Established Technologies: We rely on proven security solutions.
  • Custom Authorization Concept: Individual access rights for users.
  • Protected Areas: Separate and secured data areas for each company.
  • Servers in the EU: Our servers are located in ISO 27001 certified data centers within the EU.
  • Trained Staff: Regular training in handling sensitive data.
  • Encrypted Passwords: Passwords are encrypted and not stored.

 

These measures ensure that all GDPR requirements are met.

The costs for using the AI software consist of several components:

  • Setup and Installation:

    • These include the one-time costs for configuring the Copilot, installing the core component, and setting up the model.

  • Monthly License Costs:

    • These costs are incurred per user and can be requested individually.
    • Additionally, there are monthly costs for the server components (Connector).

  • Usage-based Costs:

    • These costs arise directly from the use of the software and depend on actual usage.

  • Project-specific Service Costs:

    • For special projects, additional service costs may be incurred, which are calculated individually based on the scope and requirements of the project.

 

This structure enables transparent and flexible cost planning for companies that want to use the Avantgarde Copilot.

The Avantgarde Copilot offers flexible integration options to seamlessly fit into existing systems. Here are the various options:

  • Native Integration:

    • The AI software can be directly integrated into the existing user interface, allowing it to interact seamlessly with the existing systems.

  • Standalone Solution:

    • The Copilot can be integrated as a standalone solution via a service, operating independently of other systems.

  • App Connection:

    • The AI can be connected via a mobile app, enabling flexible use on various devices.

  • Windows Application:

    • The Copilot can be controlled by external users through a Windows application, allowing easy operation and management.

  • API Control:

    • The AI can be controlled via API, enabling easy integration into various systems and applications.

  • White-Label Solution:

    • If you are a software partner, you can use the Copilot as a white-label solution to integrate it into your own products.

  • Integration with Other Copilots:

    • The Copilot can also be integrated with other copilots, allowing them to communicate and collaborate.

 

These diverse integration options ensure that the Avantgarde Copilot can be flexibly and efficiently embedded into your existing systems.

Yes, of course we offer comprehensive training and support for our AI software. Here are the details:

  • General AI Training:

    • We train your employees and colleagues in general AI technologies and fundamentals. These trainings provide a solid understanding of AI and its application possibilities.

  • Specific AI Training:

    • Additionally, we offer specialized training on specific AI topics. These trainings are tailored to the specific needs and requirements of your company.

  • Training on the Avantgarde Copilot:

    • We train your employees in using the Avantgarde Copilot. This includes operating the software as well as integrating and using it in daily business processes.

  • Process Training:

    • We offer training on the business processes implemented with AI. This ensures that your employees can optimally use AI to increase efficiency and productivity.

 

Our goal is to ensure that your employees are well-prepared to fully leverage the benefits of the AI software.

The hardware requirements for the Avantgarde Copilot depend on the desired functionality. Here are the key points:

  • Dependence on Functionality:

    • The specific hardware requirements vary depending on the functions you want to use.

  • Integration within an ERP System:

    • If you want to use functions within your ERP system, a connector is needed to link the application with the database. The requirements depend on the prerequisites of the ERP system.

  • Standalone Processes:

    • For independent processes, these can be integrated on web technology or Windows servers. These processes can run automatically as standalone applications or services.

  • Individual System Requirements:

    • The exact system requirements are discussed individually to provide you with planning security. This ensures that the hardware is optimally tailored to your specific needs.

 

This flexible approach allows the Avantgarde Copilot to be efficiently integrated into your existing IT infrastructure.

“We want to enable our corporate clients to use AI meaningfully and profitably for their business processes. With the Avantgarde Co-Pilot, we have a unique offering here.”

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